We’re required to sign-in when you check-in at the salon for your service, however if you refuse to sign-in the system, therefore we will not have any record of your service that day. Furthermore, we’re not held responsible any issue that may occur your nails after leaving the salon.

We welcome and serve all customers fairly. However, to maintain a safe, clean, and respectful environment for all customers and staff, we reserve the right to refuse or stop service in the following situations:

• Late Arrivals: We may refuse service or cancel your appointment if you arrive more than 10 minutes late.
• Health and Safety Concerns:
• * Customers with nail or skin conditions that we suspect may be contagious.
• * Customers with open or infected wounds in the treatment area.
• * Customers showing signs of poor health that we reasonably suspect may be contagious, or whose condition we believe could be further harmed by our services.
• Clients with diabetes: Please inform our technicians so we can provide services with proper care.
• Prohibited Services: We do not provide any cuticle cutting or other cutting services.
• Inappropriate Behavior:
• * Rude, aggressive, threatening, or disrespectful behavior toward staff or other clients.
• * Any behavior that disrupts the normal operation of the salon.
• Sanitation Violations: Any conduct that causes severe unsanitary conditions in the salon (including restrooms).
• Substance Use: Customers who are intoxicated, using, or under the influence of drugs or any other substances that may affect their behavior, judgment, or the safety of themselves and others.
• Children’s Safety: We are happy to provide nail services for children! However, unattended children in the salon are unsafe and disruptive. We use many products that can be harmful if ingested or applied to unprotected skin. If you have children under the age of 10 who are not receiving services, please keep them supervised at all times or arrange for care outside the salon.

This policy is applied equally to all customers, and refusal of service will always be based on behavior, health, or safety concerns. Thank you for your understanding and cooperation.

• All services are non-refundable.
• Your satisfaction is guaranteed.
• Hybrids gel, gel-x, Acrylic, dip, gel/shellac manicure/pedicure are under warranty for 8 business days after your services.
• Regular polish services are not guaranteed. We will not be responsible for that.
• You must arrange an appointment to have your nails fixed within 8 days after your initial service. If you lose a nail or notice chips or lifting in the first 8 days, please call us to schedule a free repair.
• Repairs after 8 days or for breakages, tears, and corner break or lifting will be charged a service fee.
• If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• We will not offer any refund or credit note because you have simply changed your mind.
• We want our clients to be happy and satisfied with their services. If you are ever dissatisfied with any service in the salon, we will gladly make the corrections necessary. If you are unhappy with your service please let us know so we can make it right.
• We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfy during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and clear with you about your nails during the time service is going on.
• If you have any questions on how to care for your nails please ask the nail technician.
• Inform our staffs if you are allergic to any chemicals or substance before receiving any services.

• Any nail lengths, shape or color choices you make will be shown to you first on 1-2 nails before we move to the next. Unfortunately, once you service is complete, we cannot go back to change your original choice or extra charges will be applied.
• Our prices are available on our website. Please confirm the pricing with nail techs before receiving the services.
• We cannot be responsible for loss or damage to personal articles including clothing, jewelry, phones and accessories.

• We love and appreciate all of our value clients. However, any accounts that remains inactive for a year unfortunately it will become invalid.

• Cash, Visa, MasterCard, Discover, American Express and Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted.
• Gift Card, Terms of Use No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash. Gift card might not be used to combine with some other vouchers on special promotion.
• Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
• Gift cards purchases are not exchangeable nor transferable.
• Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
• Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.

• If you have any complaints or feedback, please contact the manager of the salon when you received the service or email/call us at:
  tigerma4218@gmail.com 608-825-8208